Return & Refund Policy

We’re confident you’ll love your YOURPOWERPACK luggage just as much as we do, and we aim for complete satisfaction with your purchase. That’s why we offer a 100-day trial period for all orders. If you don’t agree that YOURPOWERPACK is the best suitcase you’ve ever used, you can return your case— even if you’ve taken it on a trip or two.

To start a return, click HERE to submit your request and receive a pre-paid return label.

You can always contact us for any return questions at support@yourpowerpack.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. Our free shipping for returns and exchanges only applies to shipping in the US and Canada. International shipping options may be available for an additional cost.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds for returns that meet our policy terms will be processed on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Any fees associated with expedited shipping services are non-refundable. If more than 15 business days have passed since we’ve approved your return, please contact us at support@yourpowerpack.com.

This revised policy includes all necessary updates to reflect the branding and operational details specific to YOURPOWERPACK LLC, ensuring that customers have clear and accurate information regarding returns and refunds.